Terms and Conditions

Leatherhead Food Research is a trading name of Leatherhead Food International Limited Company No: 3420548
VAT No: GB609085927
Registered Office: Randalls Road, Leatherhead, Surrey, KT22 7RY England 

By using this website you agree to comply with and be bound by the Terms and Conditions set out below including the Disclaimer and our Privacy Policy. Please read these carefully before proceeding and print a copy for further reference. If you do not agree to the Terms and Conditions and the Privacy Policy, do not use this website. We, Leatherhead Food Internatioanl Limited, may from time to time and at our sole discretion modify or add to these Terms and Conditions without notice to you. If you continue to access or use this website you shall be deemed to have accepted the revised Terms and Conditions.

1. Terms and conditions of use

1.1 Access

You will be able to use most areas of this website without registering your details with us. However, certain areas of the website are restricted to Members only, for which you will need to be registered.

1.2 Accuracy

Please note that we have taken all reasonable care to ensure that the contents of this website are true and accurate in all material respects. That said, the information on this website may be incomplete, out of date, or incorrect. You agree to verify all such information with us before taking any action in reliance upon it.

1.3 Hypertext Links

We have provided hypertext links for your convenience only. We shall not be liable to you for any defamatory, obscene or unlawful content posted upon any third party website which is accessible via one of the hypertext links advertised on our website.

You may not link to this website without our prior written consent. If you do wish to link to this website please contact us. Our contact details are set out on our home page.

1.4 Copyright

We own the copyright in the pages of this website including the information and material contained in these pages and their arrangement unless otherwise indicated. The reproduction of these pages in whole or in part without our prior written consent is strictly prohibited unless for private non-commercial viewing purposes or for other fair uses permitted by the Copyright, Designs and Patents Act 1988.

1.5 Privacy

You agree that we may collect, store and use information about you in accordance with the terms of our privacy policy. By continuing to use the website, you will be deemed to have read and agree to be bound by the terms of our privacy policy.

2 Terms and Conditions of Sale

2.1 Contract formation

This website does not constitute an offer to sell any products or services to you but instead constitutes an invitation to you to make an offer to purchase the advertised products or services at the advertised price subject to availability and these Terms and Conditions.

By completing the order form and clicking on the "Buy Online" button to forward your credit card details you are offering to buy the products or services listed in your order. We will confirm the availability of the products or services in your order and notify you if there have been any changes in the price of the goods or services you have ordered. If there has been any change in the price of any of the products or services, we will enquire whether you still wish to proceed. All prices on this website are exclusive of VAT and delivery costs, where applicable, in the United Kingdom. An additional charge will be made and debited from your credit card account to cover the cost of making any delivery outside of the United Kingdom. We will endeavour to deliver your order within 14 days, failing which you shall be entitled to cancel the agreement and to request us to refund any moneys debited from your credit or debit card.

Please note that your order will not be accepted and that no binding contract will exist between us until such time as we send you an email notifying you of its acceptance of your order, which email shall be deemed to be effectively communicated to you on the date it is send by us even if it is not received by you.

Risk and Title

Any products that you order will be at your risk from the time of delivery.

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of any products ordered, including delivery charges.

Right of Cancellation

If you are dealing with us as a consumer you have the right to cancel any contract between us for the supply of goods within 7 working days from the date you receive the goods. If you cancel your order for the supply of goods then we will refund the price paid by you for the goods (subject to any audio or video recordings or computer software being returned in their unsealed packaging). You must return the goods at your own expense.

Publications terms and conditions

If you are dealing with us as a consumer you have the right to cancel any contract between us for the supply of goods within 7 working days from the date you receive the goods. If you cancel your order for the supply of goods then we will refund the price paid by you for the goods (subject to any audio or video recordings or computer software being returned in their unsealed packaging), and publications being returned in pristine condition suitable for resale, and should be accompanied by a copy of the delivery note or receipt.  You must return the goods at your own expense.

After the 7 working days period has lapsed, we will refund items on the following conditions, providing the items are returned to use within 30 days:

The item was found to be damaged or faulty.
We will either replace the item or give you a full refund (including postage costs). Please state which option you prefer. If you require a replacement, we will wait to receive the faulty copy from you before despatching a new one.

The item was incorrectly supplied.
If a mistake has been made in fulfilling your order, a full refund (including postage costs) will be given.

Items should be returned to us by the most economical method. They remain your property until we have received them.

All returns are accepted at the discretion of Leatherhead Food Research, and refunds will be given in the same tender type as the original payment.

Please allow 14 days (in addition to the delivery time) for the return to be processed.

Business customers may return goods within 60 days from the date of invoice, providing the items are in their original condition. Postage costs to send the items to us will be the responsibility of the customer.  Goods returned without invoice number and date will not be accepted.  Goods returned outside of that time period will not be accepted unless previously authorised by us in writing.

Right of Cancellation for Conferences and Training Courses

If a delegate wishes to transfer a booking to a later course of the same value there will be an administrative charge of £75 if it is within 28 working days of the course date. If the transfer is then cancelled at a later date then the original cancellation clause will apply (as below).

All cancellations to bookings must be made in writing, either by post or by email to the Training Course Administrator, and the following refunds apply if you cancel:

Any hotel or venue cancellation charges (where accommodation is included in the cost, or the course is held at an external venue) will be payable.

If you want to make a substitution, please call us on +44 (0)1372 376761 and we will be happy to help you. Substitutions can be made at any time without incurring a penalty.

Cancellation of Courses by Leatherhead Food Research and Changes to Course Content

Occasionally Leatherhead Food Research may need to change the timing or content of an event, due to circumstances beyond our control. In these cases we reserve the right to modify event information.

Leatherhead Food Research reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date, a credit note or a full refund. Leatherhead also reserves the right to withhold access to an event or cancel a delegate's booking if Leatherhead, in its sole discretion, deems that Leatherhead's competitive position may be a compromised of by accepting such booking/s. In these circumstances the delegate will be provided a full refund if they have already paid.

Delegates are advised not to book travel arrangements until the course or event has been confirmed by Leatherhead Food Research, as we are unable to cover these costs in the event of a cancellation or postponement.

Early Bird Discount

The Early Bird Discount applies to Member and Non-Member training course and conference fees. The 10% discount is only valid for new bookings which are paid for in full, 90 calendar days or more prior to the event. Bookings made 90 days or less prior to the event will be charged at the full delegate price. The discount cannot be applied to transfers made less than 28 days prior to the date of the original event. The discount does not apply to any accommodation that may be offered with a course. The discount cannot be used in conjunction with any other offer.

3 Warranties

The information and products provided for on this website are on an "as is" and "as available" basis. Save as specifically set out in this paragraph 3, no warranties, conditions or representations of any kind, express or implied, are given in this website and no oral advice or other written information, not incorporated within these terms and conditions, shall be deemed to create a warranty.

We warrant that we shall supply the goods free from any material defect at the time of delivery and shall provide services with reasonable skill and care.

If you are a consumer we also warrant that any goods purchased from our website are of satisfactory quality and fit for all purposes for which goods of that kind are commonly supplied.

Your sole and exclusive remedy for any breach of these warranties shall be the replacement or repair of any defective goods or the refund of the price of the goods (including the price of any postage you may have paid), or the re-performance of the services or refund of the fee for the provision of the services, in each case at our sole discretion. We hereby exclude to the fullest extent permitted by the applicable law all other warranties, conditions or representations of any kind, express or implied.

4 Disclaimer

You assume all responsibility and risk for the use of this website and the Internet generally.

Under no circumstances shall we be liable for any indirect, incidental, special or consequential damages or loss of profits that result from the use or inability to use this website and/or any other websites that are linked to this site or for any services or products purchased from the website, even if such loss or damage was reasonably foreseeable to us or we were advised of the possibility of your incurring the same except to the extent that such liability may not be lawfully excluded under applicable law.

We shall not be liable for any such damages including, but not limited to, reliance by you on any information obtained via the website or which result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects or any failure of performance, communications failure, theft, destruction or unauthorised access.

Our total liability for any claim for direct loss shall not exceed the amount of the fee paid by you for any products or services provided by us. Our maximum liability to you for any loss claim or damage whatsoever shall not in any event exceed an amount equal to the sums paid by you for the product or services provided by us.

Notwithstanding the above, we do not exclude or limit our liability in respect of death or personal injury arising from our negligence or for any other matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.

5 General terms and conditions

5.1 Severance

If any part of these Terms and Conditions is unenforceable, the enforceability of any other part of these Terms and Conditions will not be affected.

5.2 Third Party Rights

A person who is not a party to any agreement which is subject to these Terms and Conditions has no right under the Contract (Right of Third Parties) Act 1999 to enforce any term of that agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

5.3 Notices

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address set out below either by post, facsimile transmission or electronic mail and all notices from us to you will be displayed on this website from time to time. You agree that all arrangements, notices or other communications that we provide to you electronically satisfy any legal requirement that such communications must be in writing.

5.4 Entire Agreement

These terms and conditions and any documents expressly referred to in them represent the entire agreement between us in relation to the subject matter of these terms and conditions and supersede any prior agreement, understanding or arrangement between us whether oral or in writing.

5.5 Jurisdiction

Any statements made or any services provided on this website or contracts concluded for the sale of our products via this website are governed by the laws of England and Wales. By using this website you agree to submit to the exclusive jurisdiction of the English Courts. The language for the conclusion of any contract between us is English.

Leatherhead Food Research is a trading name of Leatherhead Food International Limited Company No: 3420548

VAT No: GB609085927

Registered Office: Randalls Road, Leatherhead, Surrey, KT22 7RY England

Fax No:+ 44 (0)1372 386228

Email: help@leatherheadfood.com

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