Terms and Conditions / Privacy Policy

By using this website you agree to comply with and be bound by the Terms and Conditions set out below including the Disclaimer and our Privacy Policy. Please read these carefully before proceeding and print a copy for further reference. If you do not agree to the Terms and Conditions and the Privacy Policy, do not use this website. We, Leatherhead Food International Limited, may from time to time and at our sole discretion modify or add to these Terms and Conditions without notice to you. If you continue to access or use this website you shall be deemed to have accepted the revised Terms and Conditions.

You will be able to use most areas of this website without registering your details with us. However, certain areas of the website are restricted to members only, for which you will need to be registered. By accessing the website, you will be deemed to have accepted these Terms and Conditions.

Please note that we have taken all reasonable care to ensure that the contents of this website are true and accurate in all material respects. That said, the information on this website may be incomplete, out of date, or incorrect. You agree to verify all such information with us before taking any action in reliance upon it.

We have provided hypertext links for your convenience only. We shall not be liable to you for any defamatory, obscene or unlawful content posted upon any third party website which is accessible via one of the hypertext links advertised on our website. You may not link to this website without our prior written consent. If you do wish to link to this website, please contact us at the contact details given below.

Copyright in the pages of this website and we beneficially own the information and material contained in these pages and their arrangement unless otherwise indicated. The reproduction of these pages in whole or in part without our prior written consent is strictly prohibited unless for private non-commercial viewing purposes or for other fair uses permitted by the Copyright, Designs and Patents Act 1988.

You agree that we may collect, store and use information about you in accordance with the terms of our privacy policy. By continuing to use the website, you will be deemed to have read and agree to be bound by the terms of our privacy policy, which is available below.

This website does not constitute an offer to sell any products or services to you but instead constitutes an invitation to you to make an offer to purchase the advertised products or services at the advertised price subject to availability and these Terms and Conditions. By completing the order form and clicking on the "Buy Online" button to forward your credit card details you are offering to buy the products or services listed in your order. We will confirm the availability of the products or services in your order and notify you if there have been any changes in the price of the goods or services you have ordered. If there has been any change in the price of any of the products or services, we will enquire whether you still wish to proceed. All prices on this website are inclusive of VAT. We will endeavour to deliver your order within 14 days, failing which you shall be entitled to cancel the agreement and to request us to refund any moneys debited from your credit card.

Please note that your order will not be accepted and that no binding contract will exist between us until such time as we send you an e-mail notifying you of its acceptance of your order, which e-mail shall be deemed to be effectively communicated to you on the date it is send by us even if it is not received by you. If you return any goods we shall deduct from any refund the amount of the costs we incur in collecting the goods from you. To cancel, you must notify us in writing, which for the purposes of these Terms and Conditions, shall include by facsimile transmission and electronic mail.

If you are dealing with us as a consumer rather than as a business member, you have the additional right to cancel any contract between us of the supply of the goods or services within seven working days from the date you receive the goods or the date on which you contract for the services. You should note that you lose your right to cancel any contract for the supply of services if you agree that we may provide those services less than seven days after the date on which you enter into any contract. If you cancel your order for the supply of goods then we will refund the price paid by you for the goods (subject to any audio or video recordings or computer software being returned in their unsealed packaging) and you must return the goods at your own expense. If you cancel any contract for the supply of services within the required time period then we shall refund the price paid by you for the services subject to the following proviso which relates to the cancellation of your attendance at any training course or conference that we may organise for the benefit of our members.

If a delegate wishes to transfer a booking to a later course of the same value there will be an administrative charge of £75 if it is within 28 working days of the original course date. If the course being transferred to is of less value than the original course, the transfer will be taken as a cancellation and the normal cancellation fees will apply. If that transfer is then cancelled and/or the delegate fails to attend, the full course fee remains payable. Delegates must specify their choice of transfer date at the time of transfer. The option to transfer can only be used once, after which non-attendance will be treated as a cancellation and all outstanding invoices will be due.

All cancellations to bookings must be made in writing, either by post Leatherhead Food International, Randalls Road, Leatherhead, Surrey KT22 7RY, UK or by email to the Training Course Administrator, and the following charges will apply if you cancel:

• 29+ days before a course = 20% of the course fee
• 15-28 days before a course = 50% of the course fee
• 1-14 days before a course = 100% of the course fee.

If you want to make a substitution, please call us on +44 (0)1372 376761 and we will be happy to help you. Substitutions can be made at any time without incurring a penalty.

LFI’s courses are constantly updated and improved, and LFI reserves the right to alter any of the course content without prior notice. LFI reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date, a credit note or a full refund.

The information and products provided for on this website are on an "as is" and "as available" basis. Other than the warranties set out in these Terms and Conditions, no warranties, conditions or representations of any kind, express or implied, are given in this website including but not limited to, those of title, satisfactory quality or fitness for a particular purpose. No oral advice or written information provided shall be deemed to create a warranty. We warrant that we shall supply goods free from any material defect at the time of delivery and shall provide services with reasonable skill and care. Your sole and exclusive remedy for any breach of this warranty shall be the replacement or repair of any defective goods or the refund of the price for the goods, or the re-performance of the services or refund of the fee for the provision of the services, in each case at our sole discretion. We hereby exclude to the fullest extent permitted by the applicable law all other warranties, conditions or representations of any kind, express or implied.

If you are a consumer your statutory rights are not affected.

You assume all responsibility and risk for the use of this website and the Internet generally.

Under no circumstances shall we be liable for any indirect, incidental, special or consequential damages or loss of profits that result from the use or inability to use this website and/or any other websites that are linked to this site or for any services or products purchased from the website, even if such loss or damage was reasonably foreseeable to us or we were advised of the possibility of your incurring the same except to the extent that such liability may not be lawfully excluded under applicable law.

We shall not be liable for any such damages including, but not limited to, reliance by you on any information obtained via the website or which result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects or any failure of performance, communications failure, theft, destruction or unauthorised access.

Our total liability for any claim for direct loss shall not exceed the amount of the fee paid by you for any products or services provided by us. Our maximum liability to you for any loss claim or damage whatsoever shall not in any event exceed an amount equal to the sums paid by you for the product or services provided by us.

Notwithstanding the above, we do not exclude our liability in respect of death or personal injury arising from our negligence.

If you are a consumer, your statutory rights are not affected.

If any part of these Terms and Conditions is unenforceable, the enforceability of any part of these Terms and Conditions will not be effected.

A person who is not a party to any agreement which is subject to these Terms and Conditions has no right under the Contract (Right of Third Parties) Act 1999 to enforce any term of that agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address set out below either by post, facsimile transmission or electronic mail and all notices from us to you will be displayed on this website from time to time. You agree that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirement that such communications must be in writing.

Any statements made or any services provided on this website or contracts concluded for the sale of our products via this website are governed by the laws of England and Wales. By using this website you agree to submit to the exclusive jurisdiction of the English Courts. The language for the conclusion of any contract between us is English.

Leatherhead Food International Limited
Registered in England No. 3420548
VAT No: GB 609 0859 27
Registered Office: Randalls Road, Leatherhead, Surrey, KT22 7RY England
Fax No:+ 44 (0) 1372 386228
Email: help@leatherheadfood.com

PRIVACY POLICY

This Privacy Policy explains how we, Leatherhead Food International Limited, use the personal information we collect about you and how you can instruct us, if you prefer, to limit the use of that information and the procedures we have in place to safeguard your privacy.

You may browse this website on an anonymous basis as no personal information (names, addresses email addresses etc) is collected until you register on the website. Any personal information which you provide to us including your registration information and e-mail address will be treated as confidential and will be used (a) to improve the quality of our services, (b) to keep you informed of any new products or services that we are able to provide, (c) to process any order you may make and to send your purchases to you and (d) in the case of credit card transactions to enable checks to be undertaken to prevent the fraudulent use of credit card numbers. We may also use your details for the purposes of providing statistical analysis for the use of this website. We may share this information with other companies in our group, potential purchasers of the business and their advisers or with WorldPay to enable it to approve all credit card transactions, but we will not disclose your personal information with any other third parties unless we are permitted to do so by law or if you have given your prior consent. Whilst we will make every effort to ensure that we will keep your information secure on our own systems, we cannot guarantee that any information sent to us by you via the internet will be 100% secure.

We are notified to the Information Commissioner as a data controller to process personal information. We will process your information in accordance with the Data Protection Act 1998 and any guidance issued by the Information Commissioner under that Act. By submitting your registration information you consent to the use of personal information relating to you in the manner set out in this policy.

We make use of cookies to collect information about your use of our site. The Interactive Advertising Bureau (IAB) provides independent guidance for Internet users on the use of cookies at: www.allaboutcookies.org

Before we write a cookie to your PC we will request your permission to do so. When you first visit this part of the website, we send you a cookie. A cookie is a small data file that webservers send to your browser so that the webserver can identify you as you use the site.

We may use sessional cookies to collect statistical information about your use of the website. These sessional cookies are deleted from your computer once you have completed your order or use of the site, and they do not store, collect or relate to any of your personal information.

We do use persistent cookies to be able to recognise you when you next visit this website so that you do not have to log in again and so that we can refer to information about the services or products that you are interested in to provide you with a more efficient online service. You do not have to accept cookies; you should be able to alter the preferences on your Internet browser to block all cookies or to give you the opportunity to decide whether to accept or reject it. Alternatively, please contact us (contact details below) for assistance. If you decline to accept a cookie from us, you will have to re-enter your username and password each time you visit the website and some functions may not be possible. We apologise for this inconvenience. However, we need to positively identify you before we show you restricted access material and/or when you purchased items or services. We will adhere to any guidelines issued by the Information Commissioner on the use of cookies on websites.

As a customer of ours you may from time to time receive further communications on and news of other products or services which may be available from us, including by electronic means. If you would prefer not to receive such communications or updates, please send an email message to us detailing the addresses to which such further communications should not be sent, including email addresses for electronic communications. If you wish to cease receiving any electronic communications, please send a message back to us at the address referred to below or on the relevant communications with the words “unsubscribe” in the header of your message. Please also provide details of the email address to which further electronic communications should not be sent.

This site gives users the following options for changing and modifying information previously provided, or to notify us of your preferences:

4.1 you can send email to help@leatherheadfood.com;

4.2 you can send mail to the following postal address: Leatherhead Food International Limited, Randalls Rd, Leatherhead, Surrey, KT22 7RY, UK. Marked F.A.O. Jonathan Gordon-Smith; or

4.3 you can call the following telephone number: +44 (0) 1372 376761. If we make any material changes to our privacy policy we will post the changes on this page and may place notices on the pages of the website so that you may be aware of any information we may collect and how we may use it. Your continued use of the website would signify that you agree to any such change.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact our privacy practitioner by using the contact details provided above. Our privacy practitioner is Jonathan Gordon-Smith.