Privacy Policy

Leatherhead Food Research is a trading name of Leatherhead Food International Limited
Company No: 3420548 VAT No: GB609085927
Registered Office: Randalls Road, Leatherhead, Surrey, KT22 7RY England

This Privacy Policy explains how we, Leatherhead Food Research, use the personal information we collect about you and how you can instruct us, if you prefer, to limit the use of that information and the procedures we have in place to safeguard your privacy.

1 Information collected and use of information

You may browse this website on an anonymous basis as no personal information (names, addresses email addresses etc) is collected until you register on the website. Any personal information which you provide to us including your registration information and email address will be treated as confidential and will be used (a) to improve the quality of our services, (b) to keep you informed of any new products or services that we are able to provide, (c) to process any order you may make and to send your purchases to you and (d) in the case of credit card transactions to enable checks to be undertaken to prevent the fraudulent use of credit card numbers.

We may also use your details for the purposes of providing statistical analysis for the use of this website. We may share this information with other companies in our group, potential purchasers of the business and their advisers or with Netbanx, PayPal or other such financial organisation to enable it to approve all credit card transactions, but we will not disclose your personal information with any other third parties unless we are permitted to do so by law or if you have given your prior consent.

Whilst we will make every effort to ensure that we will keep your information secure on our own systems, we cannot guarantee that any information sent to us by you via the internet will be 100% secure.

Leatherhead Food Research, a trading name of Leatherhead Food International Limited, is registered under the terms of the Data Protection Act 1998 and we ensure that we comply with all the protection that that act affords you.

By submitting your registration information you consent to the use of your personal information in the manner set out in this policy.

2 Information security

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. [All your card details are passed from your browser to Worldpay using encryption.

Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors' information.

We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.

3 Your rights in relation to your information

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to the address the details of which are set out in paragraph 6.2.

Please quote your name and address. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

We will require proof of your identity before providing you with details of any personal information we may hold about you.

4 Updates

As a customer of ours you may from time to time receive further communications on and news of other products or services which may be available from us, including by electronic means. If you would prefer not to receive such communications or updates, please send an email message to us detailing the addresses to which such further communications should not be sent, including email addresses for electronic communications. If you wish to cease receiving any electronic communications, please send a message back to us at the address referred to below or on the relevant communications with the words "unsubscribe" in the header of your message. Please also provide details of the email address to which further electronic communications should not be sent.

5 Your consent

By submitting any personal information (including, without limitation your payment details) to us you consent to the use of information as set out in this policy. We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes on this page. It is your responsibility to check the Privacy Policy every time you submit information to us or place an order. Use will signify that you agree to any such changes.

In the event the purposes for processing change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area. Countries outside of the EEA may not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try and protect the security of your information

6 Changing/Modifying your details or preferences

This site gives users the following options for changing and modifying information previously provided, or to notify us of your preferences:

6.1 you can send emails to help@leatherheadfood.com;

6.2 you can send mail to the following postal address: Leatherhead Food International Limited t/a Leatherhead Food Research, Randalls Rd, Leatherhead, Surrey, KT22 7RY, UK. Marked F.A.O. Jonathan Gordon-Smith; or

6.3 you can call the following telephone number: +44 (0) 1372 376761.

If we make any material changes to our privacy policy we will post the changes on this page and may place notices on the pages of the website so that you may be aware of any information we may collect and how we may use it. Your continued use of the website would signify that you agree to any such change.

7 Information collated by use of cookies

We make use of cookies to collect information about your use of our site. The Interactive Advertising Bureau (IAB) provides independent guidance for Internet users on the use of cookies at: www.allaboutcookies.org.

Before we write a cookie to your PC we will request your permission to do so. When you first visit this part of the website, we send you a cookie. A cookie is a small data file that webservers send to your browser so that the webserver can identify you as you use the site.

We may use sessional cookies to collect statistical information about your use of the website. These sessional cookies are deleted from your computer once you have completed your order or use of the site, and they do not store, collect or relate to any of your personal information.

We do use persistent cookies to be able to recognise you when you next visit this website so that you do not have to log in again and so that we can refer to information about the services or products that you are interested in to provide you with a more efficient online service.

8 You do not have to accept cookies

You should be able to alter the preferences on your Internet browser to block all cookies or to give you the opportunity to decide whether to accept or reject it. Alternatively, please contact us (contact details below) for assistance. If you decline to accept a cookie from us, you will have to re-enter your username and password each time you visit the website and some functions may not be possible. We apologise for this inconvenience. However, we need to positively identify you before we show you restricted access material and/or when you purchased items or services. We will adhere to any guidelines issued by the Information Commissioner on the use of cookies on websites.

9 Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact our privacy practitioner by using the contact details provided above. Our privacy practitioner is Jonathan Gordon-Smith.

Order List Page

We accept payment by Mastercard, Visa, Visa Electron, Maestro, Delta, Solo, and JCB cards.

This website does not constitute an offer to sell the products to you but instead constitutes an invitation to you to make an offer to purchase the advertised products subject to availability and our Terms and Conditions.

By clicking the ‘Buy Online' button below you are offering to buy the product listed in your order subject to our Terms and Conditions. A contract will come into existence between us on the date on which we despatch the products to the delivery address referred to above. We shall have no obligation to you prior to the date of the contract. Click here to view our Terms and Conditions.

The 'Buy Online' button, will take you onto a secure server, where your Credit Card details will be encrypted while they are on the Internet.

Verification of your credit card details, and receipt of an email confirming details of your order, does not constitute our acceptance of your order. In the highly unlikely event of an item being out of stock, your money will be refunded.

 

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