The battle for consumer truth

How consumer and sensory research is facing disruption

Consumers are the life-blood of the food and drinks industry and must be at the heart of innovation and new product development (NPD). Our Consumer & Sensory Insight services are designed for marketing, research & development, brand and consumer insight teams. We’ll help you to ensure that your brand remains relevant in the face of rapidly changing consumer demands and the rise of challenger brands.

We use sensory science, consumer insight & behavioural economics to understand the dynamic consumer experience and predict how consumers will respond to new innovations and products.


The future for waterarrow pointing right

We asked visitors to our stand at the Pangborn 2019 Sensory Conference in Edinburgh to be a product designer and create a new water product for the global market. 

Find out what their most important characteristics where.


Join our webinar

Date: Wednesday 2nd October

Time: 3pm BST

The consumer and sensory research landscape is changing. Tech-led start-ups undaunted by the weight of history are re-writing the research rule book as technology is enabling us to engage with consumers in ways we never could have imagined 20 years ago. Behavioural science, which applies a psychological lens to explain consumer behaviours, is capturing the attention of marketing and insight professionals in companies around the globe.

But is the established consumer and sensory world bracing itself for the future? In this interactive workshop, we will explore the disruption which is taking place, how to utilise technology to its best advantage in research, as well as look to the discipline of behavioural science to help us build fuller and more rounded pictures of human experience. With live feedback from the audience and interactive exercises, we’ll ask candidly whether consumer and sensory research is fit for purpose in this new age and what we need to do to remain relevant.

Are food and beverage products delighting us?arrow pointing right

What do we think about the food and beverage products on the market?

Leatherhead Food Research’s Consumer Perception Index shows how consumers on the international stage rate the products available to them across safety, price, marketing, nutrition, ethics and satisfaction standards.

Stop making us feel guilty!arrow pointing right

Consumers call for manufacturers to take more responsibility in the war on plastic.

We all know plastic is a growing concern. As more companies make eco-friendly pledges, such as signing up to the UK Plastics Pact, we wanted to know what consumers think about this issue. Are consumers actively looking for products packaged with less plastic?