Regulatory helpline

All members have access to Leatherhead’s helpline service for any regulatory enquiries that help members understand, interpret and stay compliant with local or regional food legislation.

If you have a regulatory enquiry or need some topline information or an independent opinion, contact our regulatory experts. All members have a number of allocated helpline hours according the level of membership they hold. We will be able to advise you if your enquiry can be answered in the hours available or if additional hours will need to be purchased.

Email us at; [email protected] to log your enquiry or call; +44 (0)1372 82 2241 to reach a member of our team for assistance.


A full list of countries and contacts is available on request.

This long established member service is supported by Leatherhead’s global regulatory service team, a multilingual team of over 30, covering more than 120 countries. 

The regulatory helpline assists with a wide range of questions, typical questions include:

  • Can I use the claim the ‘antioxidant’ on pack in the markets I sell in?
  • Which allergens do I need to declare on packaged food in Japan?
  • Do I need a special nutrition labelling format for the Mexican market?
  • Can I use powdered insects as a food ingredient in the UK?


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